General Questions about Vanilla

What is vanilla and where does it come from?

Vanilla is a spice extracted from the seed pods of orchids in the genus Vanilla , originally from Central America.

What is the difference between real vanilla and vanillin?

True vanilla comes from the seed pods of the vanilla orchid and contains a complex mixture of flavorings, while vanillin is usually a synthetic compound that mimics the vanilla flavor.

How are vanilla beans used in cooking and baking?

Vanilla pods are used by cutting them open and scraping out the seeds, which can be added to various recipes to provide a rich vanilla flavor.

What is vanilla sugar and how is it different from vanilla powder?

Vanilla sugar is sugar flavored with vanilla or vanillin, while vanilla powder consists of ground vanilla beans and has a more concentrated flavor.

How much vanilla sugar is equivalent to one vanilla bean?

One medium vanilla bean is equivalent to about two to three teaspoons of vanilla sugar.

Health and Allergy

What are the health benefits of vanilla?

Vanilla has antioxidant and anti-inflammatory properties and can help reduce stress and increase well-being according to many sources.

Can you be allergic to vanilla or vanillin?

Hypersensitivity to vanillin occurs but is relatively uncommon.

Storage and Quality

What is the best way to store vanilla pods?

Vanilla pods should be stored in an airtight container in a cool, dark place to preserve their aroma and moisture.

What is the difference between different types of vanilla, such as Bourbon and Tahitensis?

Bourbon vanilla has a strong and creamy flavor, while Tahitian vanilla is more floral and fruity.

How does the origin of vanilla affect its taste and quality?

Vanilla's terroir, climate and growing methods have a major impact on its flavor and quality.

Complaint

1. When can I make a complaint?

   • A complaint can be made if a clear product defect is discovered upon delivery or if the defect could not reasonably have been discovered upon receipt. The complaint must be sent within 30 days of delivery.

2. What do I need to state when making a complaint?

   • You need to include the order number, product part number and a detailed description of the complaint.

3. What happens if my complaint is approved?

   • In the event of an approved complaint, Flavoia will cover return costs and offer a replacement product or refund of the purchase price.

4. Can I complain about a product that has passed its best before date?

   • No, complaints are not accepted for products that have passed their expiration date.

5. How can I prove that an error was not caused by incorrect handling?

   • As a customer, you must be able to show that the error is not due to incorrect handling after receipt.

Right of withdrawal and returns

1. How long do I have the right to withdraw my consent?

   • You have the right to cancel your purchase within 14 days of receiving your order, according to the Distance Contracts Act.

2. Can I return an opened product?

   • No, the product must be unopened, unbroken and in the same condition as when delivered.

3. Who is responsible for the return shipping in the event of a right of withdrawal?

   • In the event of a return without a specific reason, the customer is responsible for the return shipping.

4. Can I return a food product?

   • Only unopened food products can be returned, and returns will not be accepted if product safety cannot be guaranteed.

5. How long does it take to receive a refund for a return or complaint?

   • In the event of an approved return or complaint, the purchase price will be refunded within 14 days.

Contact and Support

1. How do I initiate a complaint or return?

   • Contact Flavoia via email at support@flavoia.se with relevant information, such as order number and a detailed description of the problem.

2. What happens after I submit a complaint or return request?

   • Flavoia will evaluate the case and notify you if it is approved.

3. What happens if my complaint or return does not meet the conditions?

   • Flavoia reserves the right to deny complaints and returns that do not meet policy requirements.